Frequently Asked Questions
Everything you need to know about your VESSEL gear and orders.
What is the standard shipping time for domestic orders?
Most domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via standard ground shipping.
Do you offer international shipping?
Yes, VESSEL ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and local customs regulations.
What is your return policy for performance gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that customized or personalized equipment is final sale.
Are VESSEL products covered by a warranty?
All our bags and accessories come with a 1-year limited warranty that covers manufacturing defects in materials and workmanship.
How should I clean and maintain my sports bag?
We recommend using a soft damp cloth with mild soap for spot cleaning. Avoid using harsh chemicals or machine washing to preserve the integrity of the synthetic leather and waterproof coatings.
Can I make changes to my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accept changes or cancellations within 60 minutes of order placement.